Mobile Tech at Katsucon 2019

Mobile Tech of Katsucon 2019 Unite!

We have an obligation to be awesome every year and this year to do it we need some great apparel...


Exclusive Mobile Tech shirts are back!


With this year's design you'll have the choice of five different colors, in all sizes of men's, women's or kid's.

Stand out among the rest of Kastucon 2019 staffers with this great shirt! I'm hoping we can assemble a full team of different color shirts. I hope you all enjoy.

The shirt link: https://amzn.to/2RTJF3z
Full Disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

If you'd like a hoodie or long sleeve version or a different fabric type, please let me know, the cost will vary but I'll see what I can do.

P.S. There may be an additional shirt design this year if the design works out, from our resident awesomesauce assistant department head Dan!

Things customer service

The older I get the more I run in to customer service issues. Am I that old already? Or far more likely am lost in a sea of poor representatives? Commerce and especially eCommerce survive on outstanding customer service. While I may not be the best at what I do, you better believe I know what good customer service is, and it is getting harder to hold larger companies to a good standard.

In my experience it is simple to achieve great customer service with a few simple rules...

1. Listen - Really listen to the people you serve.
2. Be a problem solver - Solve the issues your customers have by trying to put yourself in their shoes.
3. Ask questions - Someone who is following the above two will be able to ask really great questions.
4. Be honest about your solution - If you can't fix or help your customer be upfront about it but do everything you can.

You won't have a solution for every situation, nor a great experience every time, but the above steps have always held true for me when I give a customer service. As with any skill it takes practice and every person is different so practice good customer service.